Benefits of Onsite Managed
- A single point of contact for all your IT needs
- Having an IT system that works seamlessly
- Consistent monthly payments that are easier on the budget
- Reduced stress with reduced technology issues
- A better work experience for your employees
- Strong IT support that positions you for success
Out team of professionals monitor your entire network to ensure everything is healthy, updated, and properly backed up.
Our certified team of engineers proactively monitors your entire network, ensuring your servers and workstations are healthy, updated, and properly backed up.
Our intelligence software is installed on all your servers and workstations and monitors over 255 different things that could go wrong and cause you expensive downtime.
As we receive alerts, our helpdesk and our Network Operations Center proactively resolve those issues by remotely connecting to your devices.
24/7 Live Helpdesk Support
Speak to a live person every time you call who will help you with your technical issues. 24/7/365. Yes, that’s a live person even on nights and weekends.
We provide your business with live support to remedy any issue. 24 hours a day, 7 days a week, 365 days a year. You call. We answer.
Our professional and courteous technicians are ready to help with just a click, call, or email. Our help desk technicians have a deep understanding of computer hardware and software paired with strong communication skills to translate solutions to technical and non-technical individuals effectively.
We provide a full ticketing system to track and inform you every step of the way while we work on an issue. Whether it’s a “how-to” or an “it doesn’t work,” we’ll make sure you’re taken care of.
Our experienced staff will act as a single point of contact to resolve all of your IT vendor issues.
No longer will you have to sit on the phone waiting for software support from the manufacturer. If we can’t help you fix it, we’ll make those phone calls for you.
Forum Info-Tech reduces IT operating costs by taking on the responsibility of managing your vendors.
In addition to managing cost, we will help mitigate risk and ensure vendor performance.
Forum Info-Tech provides third-party app support.
Our experienced staff will act as one single point of contact to resolve all your vendor issues.
Virtual Chief Information Officer will help you improve network stability and consult with you on emerging technology.
The vCIO delivers the personal touch, reports, and advice that business owners depend on.
As a managed services client, we assign a vCIO to your account that oversees and orchestrates our team, as well as overseeing how technology can improve your business.
Your vCIO will meet with you regularly, roadmap solutions to improve your network stability, as well as consult with you on emerging technology you may want to incorporate to increase productivity.
Our technology experts will optimize your network to make sure it’s safe and reliable.
Our certified network engineers are trained on state-of-the-art technology, but also recognize that “newer” is not always “better” when it comes to the budget.
With a depth of knowledge that comes from experience, the team knows that firewalls and routers are the first line of defense in keeping the bad guys out of your network, so they make sure they’re always up to date.
Working closely with your vCIO, we make sure your wireless networks run efficiently and that Quality of Service is configured correctly to keep your video calls and VoIP working perfectly!
We provide products and services geared toward keeping your workstations running smoothly and trouble-free.
We keep your workstations running at peak performance.
Our team makes sure that your antivirus is up to date, Microsoft patching is completed, diagnostics are performed, and your laptops, desktops, and tablets won’t slow you down.
Our experts know PCs and MACs, so we’re always there to help no matter what platform you’ve chosen!
About IT Managed Services
IT managed service is a service that businesses pay for to have the technical expertise and full-time work done for them by outside firms.
Businesses use information technology (IT) managed service providers when they lack the internal technical staff or resources to provide on-site maintenance, security, and technical assistance support. Unlike outsourcing, companies that utilize these specialists usually keep their existing employees in place with unchanged responsibilities while adding a new role of managing those who are working remotely on their behalf.
Managed service providers provide tailored IT solutions for companies with limited in-house capability to manage their end-to-end infrastructure needs. They can offer full lifecycle services or individual components like security, storage, and networking.
A managed service provider (MSP) is a company that specializes in providing information technology (IT) infrastructure management “out of the box” as an integrated business model to small and midsize enterprises without or with limited resources and knowledge on how to develop fully comprehensive internal IT capabilities.
- Setting up remote management when the software for your company device is not working, being unable to attend meetings from an out of touch location, or needing updates on a system without disrupting the current network configuration.
- Preventing future virus and malware incidents which can lead to increasing IT expenses in the long run by managing all software and systems remotely with early detection features like antivirus scanning or employee tracking of data being accessed through centralized servers (for example).
- Performing regular backups for your company hardware with every update done remotely saving you both time and money!
- A managed service provider organizes updates and optimizes them pro-actively over time so as to keep costs down while still giving you uninterrupted IT services.
Many of our clients have a designated IT support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT support functions, such as strategic advice, technical projects, second opinions, IT security, and advanced business applications support.
We have access to the best prices on hardware and software due to our partnerships with industry-leading companies. We can also offer you unbiased product recommendations, depending on your needs.
To make it more interesting: Our partnership network brings us special pricing that we pass onto all of our customers! This means you get some really great deals when shopping for new technology at Forum Info-Tech, which is a win-win situation either way since not only will we save money but so do they!