Cybersecurity vs. IT Support: How to Leverage Both for Business Security

coworkers working on computer with it support

Data breaches and cyberattacks dominate today’s news cycles. For small business owners, the dilemma often revolves around whether to prioritize investing in cybersecurity or beefing up IT support. However, the reality is that both play indispensable roles in safeguarding your business’s technological infrastructure, and they complement each other in multiple ways.

The 30,000 Foot View of Cybersecurity

Let’s dive into cybersecurity first. It’s not merely about setting up firewalls and installing antivirus software. Cybersecurity encompasses a framework aimed at shielding digital information from unauthorized access, damage, theft, or disruption. Given the array of digital risks like phishing scams, ransomware attacks, and data breaches faced by businesses today, the significance of cybersecurity has never been greater.

Effective cybersecurity operates on a multi-layered defense strategy. Each layer acts as a barrier, ensuring that even if one layer fails, the others remain intact. These layers include network security, application security, endpoint security, data security, identity management, cloud security, and mobile security.

The scope of cybersecurity is vast, covering the detection of potential threats through continuous monitoring, implementing security measures such as encryption, responding promptly to security breaches, and ensuring quick recovery through robust business continuity plans.

The Role of IT Support

If cybersecurity is the guard at the gate, IT support is the custodian of your business’s tech systems. IT support refers to the services provided by a team of experts who offer technical assistance, resolve issues, and maintain or improve your organization’s technology infrastructure. The scope is broad and covers areas such as hardware, software, networks, systems administration, and user support.

This support is responsible for ensuring day-to-day operations run smoothly by providing technical assistance and maintaining an optimal technology infrastructure. This kind of support is critical for addressing common technical challenges such as server crashes, internet outages, and software malfunctions, minimizing downtime, and maximizing productivity.

Without IT support, the operational efficiency of a company could grind to a halt, resulting in lost revenue and decreased customer satisfaction.

Cybersecurity and IT Support: Bridging the Gap

Despite their distinct functions, cybersecurity and IT support often overlap, particularly in incident response. To truly harness the protective capabilities of cybersecurity and the responsive nature of IT support, a unified strategy is essential. 

Developing a cohesive strategy entails integrating both functions, investing in cross-functional training, and implementing tools for unified threat management. By doing so, businesses can navigate the digital landscape with confidence, ensuring security, efficiency, and continuity in operations.

Developing a Cohesive Strategy

A joint cybersecurity and IT support approach can save time, money, and frustration.

Creating a Cohesive IT Department

One effective approach is by establishing an integrated IT department. This means training team members to grasp and operate within both realms, ensuring they possess a diverse skill set capable of tackling security and technical challenges in unison.

If you don’t have an in-house team, a managed service provider can fill this gap by offering comprehensive IT services and cybersecurity solutions. They can act as your single point of contact for all technology-related issues, simplifying processes and reducing the chances of miscommunication or errors.

Encouraging Cross-Functional Training

Promote a culture of collaboration by facilitating knowledge sharing and professional growth opportunities among your IT and cybersecurity teams. Encourage participation in joint workshops and provide cross-departmental training sessions to foster a deeper understanding of each other’s roles and responsibilities.

Ready to Access the Benefits of Unified IT Support? Forum Info-Tech Can Help

Cybercriminals aren’t slowing down and most small businesses don’t have the security they need to prevent an attack. Do you feel prepared to stop viruses and malware from taking over your business? If not, Forum Info-Tech can help.

By offering a complete range of IT solutions and cybersecurity services, we can help you protect your business data. Our expert team will not only keep your business safe but help you find ways to be more productive and profitable. Schedule a consultation today to meet our team and get started.